Privacy Policy Summary
| Subject | Description | Status |
|---|---|---|
| Data Encryption | 256-bit SSL technology in use | Active |
| Sale of Data to Third Parties | Your Data Is Never Sold | Prohibited |
| Use of Cookies | Limited use for experience improvement | Applicable |
| KYC verification | Mandatory before withdrawal | Applicable |
| Data Retention Period | 5 years after account closure | Applicable |
| Children's Data | No data is collected from anyone under 18 | Secure |
1. Introduction
1234bet (referred to herein as "we", "us", or "the platform") is an internationally licensed online gaming and Sports Betting platform. We take the privacy of our members extremely seriously. This Privacy Policy explains how 1234bet collects, uses, stores, and protects your personal information.
By registering on or using 1234bet, you confirm that you have read and agreed to the terms of this Privacy Policy in full. If you disagree with any part of this policy, please stop using the platform and contact our support team.
2. What Information We Collect
1234bet collects different types of information for different purposes. Every piece of data collected has a specific reason behind it, and only necessary information is gathered.
2.1 Registration & Account Information
- Full Name (as per National ID)
- Date of Birth (for age verification)
- Email address and mobile number
- Password (stored in hashed and encrypted form)
- Country and City
- Preferred Currency and Language
2.2 Identity Verification (KYC) Information
- Scanned Copy of National ID (NID) or Passport
- Copy of Driving License (where applicable)
- Selfie or facial photo (for identity verification)
- Proof of Current Address
2.3 Financial Information
- BKash, Nagad, or Rocket account number
- Deposit and Withdrawal History
- Transaction ID and Amount
2.4 Technical Information
- IP address and device information
- Browser Type & Operating System
- Login Time & Session Data
- Gaming Activity and Betting History
- Information Collected via Cookies and Tracking Pixels
3. How Information Is Used
1234bet uses collected data solely for specific, legitimate purposes. Below is a detailed breakdown of what data is used for and why.
3.1 Service Delivery
- To create and manage your account.
- To process deposits and withdrawals.
- To keep gaming and betting services running.
- To provide bonuses and promotional offers.
- To provide customer support services.
3.2 Security & Compliance
- To prevent fraud and money laundering.
- To fulfill legal and regulatory obligations.
- To prevent unauthorized access to your account.
- To promote responsible gaming.
3.3 Service Improvement
- To improve platform experience and performance.
- To provide personalized game recommendations.
- To send you relevant promotional offers (subject to your consent).
5. Cookies Policy
Cookies are used on the 1234bet website and app to enhance your experience. Cookies are small text files stored in your browser.
5.1 Types of Cookies
- Essential cookies: Essential for login sessions and security.
- Functional Cookies: Remembers your preferences and settings.
- Analytics Cookies: Collects platform usage statistics.
- Marketing Cookies: Used to display relevant advertisements (can be turned off).
5.2 Cookie Controls
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
6. Data Security Measures
1234bet uses industry-leading technology and practices to protect your data. Our security infrastructure provides multiple layers of protection.
- 256-bit SSL/TLS encryption: All data transfers are encrypted.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Firewall Protection: Advanced firewall to prevent unauthorized access.
- Regular Security Audits: Regular audits conducted by third-party experts.
- Data Backup: Regular encrypted backups stored on secure servers.
- Staff training: All staff are trained in privacy and security.
7. Data Retention Period
1234bet retains your information only for as long as necessary. Different types of data have different retention periods.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | For the duration of active account + 5 years | Legal requirements |
| Financial transactions | 7 Years | AML regulations |
| KYC documents | 5 Years | Regulatory Obligations |
| Gaming History | 3 Years | Dispute Resolution |
| Support Contact | 2 Years | Service Standards |
| Marketing Data | Until consent is withdrawn | Your preferences |
Once the retention period expires, data is securely and permanently deleted.
8. Protection of Children's Data
1234bet does not provide any services to individuals under 18, nor does it collect data from them. Age verification is mandatory during registration.
- Date of birth is verified at the time of registration.
- Additional age verification documents may be requested in cases of suspicion.
- Any account found to belong to a minor will be terminated immediately.
- Parents and guardians are advised to monitor their children's online activity.
9. Your Rights
As a 1234bet member, you have important rights over your personal data. We fully respect and uphold those rights.
- Right to Be Informed: You can find out exactly what information we are collecting about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data where no legal obligation requires it to be retained.
- Right to Restrict Processing: You can restrict how your data is used in certain circumstances.
- Data Portability: You may request a copy of your data.
- Marketing Opt-Out: You can opt out of marketing communications at any time.
10. Changes to the Privacy Policy
1234bet reserves the right to update or modify this Privacy Policy at any time. For significant changes, we will notify you in advance by email or SMS.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- If you do not agree to the updated policy, you may request to close your account.
- The date of the most recent update will always be shown on this page.
- Previous versions can be requested through support.
11. Contact
If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to our dedicated Privacy Team.
We typically respond within 24 hours. For urgent matters, please use live chat.